WHO WE ARE
We collect, use and are responsible for certain personal data about you. We are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal data for the purposes of those laws.
The personal data we collect and use
DATA COLLECTED BY US
In the course of acting for you, we collect the following personal data when you provide it to us:
- Your name, address and telephone number.
- Electronic contact details, eg: your email address and mobile phone number.
- Company details including address, VAT number, registration number and banking details.
- Credit card information, where this is the customer’s preferred method of payment, is strictly used to process payments. We do not under any circumstances store full card numbers or 3-digit CVV security codes.
HOW AND WHY WE USE YOUR PERSONAL DATA
Under data protection law, we can only use your personal data if we have a proper reason for doing so, e.g.:
- To comply with our legal and regulatory obligations.
- For the performance of our contract with you or to take steps at your request before entering into a contract.
- Where you have given consent.
WHAT WE USE YOUR PERSONAL DATA FOR OUR REASONS
To provide services to you for the performance of our contract with you or to take steps at your request before entering into a contract.
- To comply with our legal and regulatory obligations.
- To make contact with you through email or by telephone.
- Process orders, deliveries, installations or services for purchase orders that you have submitted.
- Supplier & customer feedback on the services we provide.
- Notification of any changes to our services.
- Marketing communications that maybe of interest (only where consent has been given).
- Accounts – i.e. sending invoices, sending remittance advices or any other general accounts queries.
WHO WE SHARE YOUR PERSONAL DATA WITH
Our 3rd party organisations related to IT and software maintenance may have temporary visibility of your information, these organisations do not have permission to use your data and will only be given access if required. If you wish to discuss this further, please contact us.
We will not sell or lease your personal information to third parties or are required by law to do so.
HOW LONG YOUR PERSONAL DATA WILL BE KEPT
- We will keep your personal data after we have finished advising you. We will do so for one of these reasons:
- To respond to any questions, complaints or claims made by you or on your behalf.
- To show that we treated you fairly.
- To keep records required by law.
- We will not retain your data for longer than necessary for the purposes set out in this policy. When it is no longer necessary to retain your personal data, we will delete it.
Under the General Data Protection Regulation you have the following rights, which you can exercise free of charge:
The right to be provided with a copy of your personal data (the right of access).
The right to require us to correct any mistakes in your personal data to be forgotten.
The right to require us to delete your personal data—in certain situations.
Restriction of processing.
The right to require us to restrict processing of your personal data—in certain. circumstances, eg if you contest the accuracy of the data.
The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations.
To object. The right to object
- At any time to your personal data being processed for direct marketing (including profiling).
- in certain other situations to our continued processing of your personal data, eg processing carried out for the purpose of our legitimate interests.
NOT TO BE SUBJECT TO AUTOMATED INDIVIDUAL DECISION-MAKING
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
For further information on each of the above rights, including the circumstances in which they apply, see the guidance from the UK Data Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
email firstname.lastname@example.org or call 020 8467 7330 or write to us at Belmont Dry Cleaners, 11 Belmont Parade, Green Lane, Chislehurst, Kent BR7 6AN
Let us know the data to which your request relates.
KEEPING YOUR PERSONAL DATA SECURE
We have appropriate security measures in place to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your data will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
HOW TO COMPLAIN
We hope that we can resolve any query or concern you raise about our use of your data. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Data Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
CHANGES TO THIS PRIVACY NOTICE
HOW TO CONTACT US